About Rugged Technology Services

Supporting businesses across the Maritimes with innovative technology solutions, exceptional service, and unwavering commitment to your success.

Our Story

Founded in New Brunswick, Rugged Technology Services emerged from a simple yet powerful vision: to bridge the technology gap for businesses across the Maritimes. We recognized that many organizations struggled with complex IT challenges that hindered their growth and productivity.

That combination is unusual, and it is deliberate. The same team that manages your Microsoft 365 tenancy and your firewalls can also read a ladder logic program, pull production counts off a PLC, and segment an OT network properly.

We work on fixed monthly plans so the cost is predictable, and we publish our technical reasoning openly so you can judge the quality of the thinking before you hire us.

Our Mission

To support businesses with reliable, innovative, and scalable technology solutions that drive growth, enhance productivity, and secure their digital future. We believe technology should be an enabler, not a barrier to success.

Our Core Values

The principles that guide everything we do

Reliability

Your business runs on its technology working. We prioritize system reliability, proactive monitoring and fast response, so a fault does not become an outage.

Innovation

Technology evolves rapidly, and so do we. We stay ahead of the curve, embracing new solutions and methodologies so our clients benefit from them early.

Partnership

We don't just provide services; we build lasting partnerships. Your success is our success, and we're committed to growing alongside your business for the long term.

Expertise

Our team brings years of experience and industry certifications to every project. We invest in continuous learning to maintain our technical edge and deliver superior results.

Community

As a Maritime-based company, we're deeply connected to our local business community. We believe in supporting regional growth and contributing to our area's economic success.

Security

Security isn't optional. We implement reliable cybersecurity measures and best practices to protect your business from evolving threats.

What we cover

Disciplines under one roof

Most providers stop at the office network. Our work spans corporate IT and the operational technology behind it, so nobody gets told “that’s not our side.”

Managed IT & end-user support

Day-to-day operations: monitoring, patching, help desk, identity, device management and the vendor chasing nobody else wants to do.

  • Microsoft 365
  • Endpoint management
  • Patching
  • Help desk

Cybersecurity & compliance

Email authentication, endpoint protection, segmentation, backup validation and the documentation your insurer or auditor asks for.

  • SPF / DKIM / DMARC
  • Firewalls
  • Backup & DR
  • Security audits

Industrial & OT integration

The part most MSPs decline. Electrical and controls background applied to PLCs, SCADA, historians and production data, without disrupting the machine.

  • SCADA
  • PLC / RSLogix
  • OT segmentation
  • Embedded systems

Cloud & virtualization

Migration planning that starts from ERP, inventory and legacy dependencies rather than from a vendor’s migration wizard.

  • Azure / AWS
  • Hybrid
  • Virtualization
  • Legacy / AS-400

Networks & connectivity

Multi-site and remote-worker connectivity: routing, VPN, wireless and the monitoring that tells you a link degraded before a user does.

  • Site-to-site VPN
  • WireGuard / IPsec
  • Wi-Fi
  • Monitoring

Automation & reporting

Turning manual steps and spreadsheet handoffs into something that runs itself: production counts, dashboards, scheduled reporting.

  • Workflow automation
  • Dashboards
  • Integrations
  • Reporting

Our engineers publish their technical reasoning openly. Read the guides.

Why businesses move to us

What sets us apart from the competition

Local Expertise

As a Maritime-based company, we understand the unique challenges and opportunities facing businesses in our region. Our local presence means faster response times and personalized service.

Rapid Response

When technology issues arise, every minute counts. Our team provides rapid response times and proactive monitoring to minimize downtime and keep your business running.

Cost-Effective Solutions

We believe great technology shouldn't break the bank. Our solutions are designed to deliver maximum value while fitting within your budget constraints.

Scalable Growth

Our solutions grow with your business. Whether you're a startup or an established enterprise, we design systems that scale efficiently as your needs evolve.

Ready to Partner with Us?

Let's discuss how we can help improve your technology infrastructure and drive your business forward

Get in Touch Today

Questions About RTS

What businesses ask before partnering with us

Who is Rugged Technology Services?

Founded in New Brunswick, RTS grew from local IT support into a full technology partner, serving clients from Saint John to Halifax and beyond.

Why choose a local Maritime IT provider?

As a Maritime-based company, we understand the unique challenges facing regional businesses. Our local presence means faster response times and personalized service, not an overseas call centre.

How fast do you respond when something breaks?

When technology issues arise, every minute counts. Our team provides rapid response times and proactive monitoring to minimize downtime and keep your business running.

Do your solutions scale as my business grows?

Yes, our solutions are designed to scale efficiently as your needs evolve, whether you're a startup or an established enterprise.